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Scammers may provide you with a phony account routing number for you to use to pay your utility bills, receive a credit, or obtain federal assistance. Your utility will send you one or more disconnection notices in the mail before disconnecting or shutting off your utility service, and they will offer several bill payment options without specifying the type of payment you need to make. Scammers call threatening disconnection of your utility service, demanding immediate payment by prepaid cards purchased at a local retail store (or credit card, debit card, bank draft, wiring money, etc.), and insisting you call them back with the card information to make payment. Top Impostor Utility Scams Hang up on phone scams

If the call turns out to be a scam, please report it immediately to your local police.

That way you’ll know that you’re dealing with Connexus Energy. If you’re unsure about any call you receive from us, call our member services phone number, 763.323.2650, which is also on your bill. Not to mention copying our interactive voice mail system to make you think you are calling us. Now, their caller ID appears to originate from the utility. The scammers have gotten more sophisticated over the years. In addition, we do not disconnect at night or on weekends. We send letters, leave door hangers, and discuss payment arrangements with members.

If you’re asked to wire money, use a money order, a gift card, go through PayPal, or make a payment that is outside our regular payment process, chances are good you’re being scammed.Ĭonnexus has a process in place before disconnecting any service. It’s probably a scam if the caller demands immediate payment and threatens immediate disconnection. It’s possible there are many more members who have not called us and have unwittingly fallen victim to the scammers. They threaten to shut off your power if you don’t give them an immediate payment, what would you do? If you send them a payment, you’ll probably end up a victim of a widespread utility scam.Ĭonnexus Energy has received numerous complaints from our residential and business members about this growing phone scam. You receive a call from someone claiming to be your utility company and they tell you your payment is past due.